PCTG Consumer Complaint Report Record ID#: 61072267

Date of Report Submission: 04/11/05

Complaint Comments:

This appraiser is asked to give me a phone call to let me know when he is coming out, he refuses to do this. He just shows up. Also he goes over the vehicle but does not address labor times. He just states that he will repair this and r&i that never discusses the amount of time needed. Also we need a supplement because of this. I think he has a problem with me because I dont seem to have these problems with other appraisers. Please let me know what to do next. Brad

Itemized List of Submitted Complaints
Violation of Unfair Ins. Practices Act Title 40
Violation of Unfair Claims Settlement PA Code Title 31
Violation of Regulation PA Code Title 31
Violation of Automotive Industry Trade Practices Title 37
Violation of Act 367 Title 63
Unprofessional Behavior
Non-itemized listing of all damages
Non-Independent Appraisal
No regard for Public Safety
Inaccurate description of repairs
Arbitrary Capping & Underpayment

Consumer Information

Name:

Address:

City:

State:

Zip:

Daytime Phone:

Evening Phone:

Repair Facility Information

Repair Facility: Drexel Automotive Of Yeadon

State Appraiser License: 139694

Shop Representative: Brad Runge

Address: 510 W. Cobbs Creek Parkway

City: Yeadon

State: Pa

Zip: 19050

Phone: 610-308-6859

Insurance Information

Insurance Company: State Farm

Claim Number: 38K64992702

Insurance Company Representative: Don Leavitt

Date of Loss: 3-31-05

Appraiser License Number: 150157

Insurance Company Phone: 800-839-8050

Legislator Information

Consumer Legislative Representative: Civera, Jr., Mario J. (R) - District 164

Consumer Senator: Erickson , Edwin B. (R) - District 26

Repair Facility Legislative Representative: Micozzie, Nicholas A. (R) - District 163

Repair Facility Senator: Erickson , Edwin B. (R) - District 26