PCTG Consumer Complaint Report Record ID#: 847321783

Date of Report Submission: 03/04/02

Complaint Comments:

Did Not Sign Any Appraisals. Did Not Leave an Appraisal. Did Not Negotiate Any repairs necessary to put this vehicle back to pre-loss condition. Bob Steele was not licensed in Pa Anthony was licensed but refused to handle the claim. They both refused to negotiate it. Thank you Brad Runge

Itemized List of Submitted Complaints
Violation of Unfair Ins. Practices Act Title 40
Violation of Unfair Claims Settlement PA Code Title 31
Violation of Regulation PA Code Title 31
Violation of Automotive Industry Trade Practices Title 37
Violation of Act 367 Title 63
Unprofessional Behavior
Refusal to use Quality OEM Parts
Refusal to leave copy of appraisal
Refusal or Failure to Sign
Non-itemized listing of all damages
Non-Independent Appraisal
Inaccurate description of repairs
Arbitrary Capping & Underpayment
Appraiser License Omitted

Consumer Information

Name:

Address:

City:

State:

Zip:

Daytime Phone:

Evening Phone:

Repair Facility Information

Repair Facility: Lister Automotive Inc.

State Appraiser License: 139694

Shop Representative: Brad Runge

Address: 143 Conchester Hwy.

City: Twin Oaks

State: Pa

Zip: 19014

Phone: 610-485-4380

Insurance Information

Insurance Company:

Claim Number: 01174623

Insurance Company Representative: Bob Steele/Anthony Scarcelle

Date of Loss: 9-19-01

Appraiser License Number: 138047

Insurance Company Phone: 800-562-2208

Legislator Information

Consumer Legislative Representative: N/A

Consumer Senator: N/A

Repair Facility Legislative Representative: Kirkland, Thaddeus (D) - District 159

Repair Facility Senator: Bell , Clarence D. (R) - District 9