PCTG Consumer Complaint Report Record ID#: 852472819

Date of Report Submission: 02/09/06

Complaint Comments:

MR LEROY REFUSED ITEMS OF THE ACTUAL COST OF REPAIRS FROM THE SUMBITED INVOICE FOR REPAIRS NEEDED. THEY FELT THAT WE DID NOT FOLLOW THE GUIDELINES SET BY STATE FARM, NOT THE APPRIASERS ACT. THEY ALSO FELT THE PAID FOR SOME OF THE OPERATIONS ALREADY REQUEST FOR BUT COULD NOT EXPLAIN THEM. ALSO THEY FELT SOME OF THE OPERATIONS WERE NOT NECESSARY FOR THE COMPLETION OF THIS VEHICLE. COULD SOMEONE LOOK INTO THIS.

Itemized List of Submitted Complaints
Violation of Unfair Claims Settlement PA Code Title 31
Violation of Regulation PA Code Title 31
Violation of Automotive Industry Trade Practices Title 37
Violation of Act 367 Title 63
Refusal to re-inspect vehicle
Non-personal Inspection
Non-itemized listing of all damages
Non-Independent Appraisal
Inaccurate description of repairs

Consumer Information

Name:

Address:

City:

State:

Zip:

Daytime Phone:

Evening Phone:

Repair Facility Information

Repair Facility: GA Collision Center

State Appraiser License: N/A

Shop Representative: ART AGATSIOTIS

Address: 510 W COBBS CREEK PKWY

City: YEADON

State: PA

Zip: 19050

Phone: 610-626-3176

Insurance Information

Insurance Company: STATE FARM

Claim Number: 38J91982001

Insurance Company Representative: LEROY SMITH

Date of Loss: 4/18/02

Appraiser License Number: N/A

Insurance Company Phone: 888-713-4694 4180

Legislator Information

Consumer Legislative Representative: Donatucci, Robert C. (D) - District 185

Consumer Senator: Williams , Anthony H. (D) - District 8

Repair Facility Legislative Representative: Micozzie, Nicholas A. (R) - District 163

Repair Facility Senator: Erickson , Edwin B. (R) - District 26