PCTG Consumer Complaint Report Record ID#: 85417692

Date of Report Submission: 03/09/05

Complaint Comments:

Refused to address the necessary repair producedures needed

Itemized List of Submitted Complaints
Violation of Unfair Ins. Practices Act Title 40
Violation of Unfair Claims Settlement PA Code Title 31
Violation of Regulation PA Code Title 31
Violation of Automotive Industry Trade Practices Title 37
Violation of Act 367 Title 63
Unprofessional Behavior
Non-itemized listing of all damages
Non-Independent Appraisal
Inaccurate description of repairs
Arbitrary Capping & Underpayment

Name:

Address:

City:

State:

Zip:

Daytime Phone:

Evening Phone:

Repair Facility: Zack and Tony's Auto Body Inc.

State Appraiser License: n/a

Shop Representative: Haig

Address: 502 S. Cedar Ln.

City: Upper Darby

State: Pa.

Zip: 19082

Phone: 610-449-5868

Insurance Company: STATE FARM INS. CO.

Claim Number: 38-K612-41401

Insurance Company Representative: TOM LEONARD

Date of Loss: 01-30-05

Appraiser License Number: 152267

Insurance Company Phone: 800-839-8050

Consumer Legislative Representative: Barrar, Stephen E. (R) - District 160

Consumer Senator: Erickson , Edwin B. (R) - District 26

Repair Facility Legislative Representative: Barrar, Stephen E. (R) - District 160

Repair Facility Senator: Erickson , Edwin B. (R) - District 26