PCTG Consumer Complaint Report Record ID#: 878160081
Date of Report Submission: 04/10/09
Consumer Information
Name:
Address:
City:
State:
Zip:
Daytime Phone:
Evening Phone:
Repair Facility Information
Repair Facility: GA Collision Center
State Appraiser License: none
Shop Representative: Art agatsiotis
Address: 510 W. Cobbs Creek Prky.
City: Yeadon
State: PA
Zip: 19026
Phone: 610 626 3176
Insurance Information
Insurance Company: Progressive
Claim Number: 09-1902178
Insurance Company Representative: Tina Carosella/Mark Tabben
Date of Loss: unknown
Appraiser License Number: unknown
Insurance Company Phone: 630 669 0246
Legislator Information
Consumer Legislative Representative: Waters, Ronald G. (D) - District 191
Consumer Senator: Williams, Anthony H. (D) - District 8
Repair Facility Legislative Representative: Micozzie, Nicholas A. (R) - District 163
Repair Facility Senator: Erickson, Edwin B. (R) - District 26
Complaint Comments:
I am asking the DOI to intervive on behalf of this consumer and stop Progressive's way of handling his claim. On January 28th Mr. Liebert drove his 2000 Jeep Wrangler to our shop to be repaired. His Jeep slid on ice and sustained damages during an ice storm. He also had made arrangement with his insurance company Progressive to come out to our facility and estimate the loss. Tina Carosella came out to our shop and asked me if I had a Damage Analysis Repair Plan for this vehicle. I informed her that I was busy with other customer's obligations and did not have the time to get one ready yet, and showed her the damaged vehicle. She later came out from her vehicle and asked for me to review the damages on the Jeep, because she was concerned of the extend of the repairs; this vehicle might be an economical total loss. She asked for us to bring the vehicle inside the shop, dismantle the damaged area so it will be accessible to evaluate the damages. She assured me that she will pay us for our services if the vehicle would be a total loss. She left our shop with intend; that she would be back to finalize the estimated cost. On her second visit she now, could see the extend of the damage, she photographed & documented the damages and told us that she needed to go back to her office and find out the ACV on this vehicle and then determine if it is repairable or not and she will call us back. On February 3rd the vehicle was deemed an economical total loss. When Tina called back she informed us that February 6th was the cut off day for this vehicle and asked me to fax over the service rendered bill that I had prepared in the amount of $1314.40, after receiving the fax, she would forward the check directly to the shop. Mr. Liebert chose to obtain salvage vehicle and went thru the process of receiving a PA Certificate of Salvage. In the end of March he called and informed us that Progressive would be sending him the money once he would provide them with a copy of his PA Certificate of Salvage. We informed him that Progressive had never sent us our services rendered bill and asked for him to call in and find out their intentions. After repeated telephone calls we made to Progressive, we receive on April 6th a telephone message from the manager Mark Tabben that on Tuesday the 7th Dan Cunningham would be out to inspect another vehicle and he would drop of a check in the amount of $774.00. When I called him back about the shortage of the amount he explained that it is Progressives decision that this check amount given was reasonable & customary, Mr Liebert was paid and this claim was now closed. This unprofessional behavior from these Progressive individuals, puts Mr. Liebert in a financial burden. Mr. Liebert has now incurred an additional cost, out of pocket expenses, his vehicle is still at our facility. Please reveiw this matter on behalf of this consumer. Thank You.