PCTG Consumer Complaint Report Record ID#: 993376452

Date of Report Submission: 01/26/10

Complaint Comments:

This vehicle was involve ia an accident while parked and the drivers suspension got severly damage, and it was towed to our facility. On Monday morning we received a telephone (215 651 2231)call from Mr. Kenneth D'Annibale informing us that he was outside (midway of a common 200yrd muddy driveway) and wanted to see the vehicle there. This past Monday the weather at our area was raining heavy. We explained to him that this un-drivable vehicle could not be driven to his choosen spot, due to the weather and the suspension damage. This State Farm appraiser then refused to enter the shop permises to complete a scheduled supplement request on this vehicle due to his company's restriction

Itemized List of Submitted Complaints
Violation of Unfair Ins. Practices Act Title 40
Violation of Unfair Claims Settlement PA Code Title 31
Violation of Regulation PA Code Title 31
Violation of Automotive Industry Trade Practices Title 37
Violation of Act 367 Title 63
Unprofessional Behavior
Refusal to re-inspect vehicle
Non-personal Inspection
Non-Independent Appraisal

Consumer Information

Name:

Address:

City:

State:

Zip:

Daytime Phone:

Evening Phone:

Repair Facility Information

Repair Facility: GA Collision Center

State Appraiser License: n/a

Shop Representative: Art Agatsiotis

Address: 510 W.Cobbs Creek Prky

City: Yeadon

State: PA

Zip: 19050

Phone: 610 626 3176

Insurance Information

Insurance Company: State Farm

Claim Number: 38L 84242101

Insurance Company Representative: Kenneth D'Annebale

Date of Loss: 1/10/10

Appraiser License Number: 457360

Insurance Company Phone: 215 651 2231

Legislator Information

Consumer Legislative Representative: Lentz, Bryan R. (D) - District 161

Consumer Senator: Pileggi, Dominic (R) - District 9

Repair Facility Legislative Representative: Waters, Ronald G. (D) - District 191

Repair Facility Senator: Williams, Anthony H. (D) - District 8